Privacy Policy

At SS Chauffeur Service (“we”, “our”, or “us”), your privacy is of paramount importance. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website (https://sschauffeursservice.com) or our services. By using our website or engaging with our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal information:

a. Information You Provide

• Personal Details: Name, email address, phone number, postal address.
• Booking Details: Date, time, pick-up and drop-off locations, travel preferences.
• Payment Information: Card or bank details for processing payments (handled securely via third-party payment processors).
• Communication Records: Emails, messages, call logs, and other correspondence.

b. Automatically Collected Information

• Usage Data: IP address, browser type, operating system, device information.
• Website Activity: Pages viewed, time spent on pages, navigation paths.
• Cookies and Tracking Technologies: We use cookies to enhance user experience and gather analytics. For more details, refer to our Cookie Policy.

2. How We Use Your Information

We use your information for the following purposes:

• Service Fulfilment: To manage bookings, provide chauffeur services, and communicate about schedules.
• Customer Support: To address queries, respond to requests, and improve our services.
• Payment Processing: To complete transactions securely.
• Marketing Communication: To send service updates, promotions, or newsletters (with your consent).
• Legal Compliance: To comply with legal obligations, protect our rights, and prevent fraud.
• Website Analytics: To improve our website functionality, security, and content.

3. Lawful Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Contractual Necessity: For the performance of a contract with you (e.g., to provide chauffeur services).
• Legitimate Interests: To operate our business and improve our services.
• Consent: For sending marketing communications or using cookies (where applicable).
• Legal Obligation: To comply with applicable laws and regulations.

4. Sharing of Personal Data

We do not sell, rent, or trade your personal information. However, we may share your data with:

• Chauffeurs and Staff: To ensure timely service delivery.
• Payment Processors: For handling secure transactions.
• Service Providers: IT support, marketing tools, or analytics partners.
• Legal Authorities: Where required by law, regulation, or legal process.

All third-party partners are obligated to protect your information in accordance with data protection laws.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Once data is no longer needed, it will be securely deleted or anonymised.

6. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL encryption on our website
• Restricted access to personal data
• Secure data storage and transmission protocols

While we strive to protect your information, no method of transmission over the internet is 100% secure.

7. Your Data Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

• Access: Request access to your personal data.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal information.
• Objection: Object to processing based on legitimate interests.
• Restriction: Request restriction of data processing.
• Data Portability: Request transfer of your data to another provider.

To exercise your rights, please contact us using the contact details provided below. We may ask for verification to confirm your identity before fulfilling your request.

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies before submitting any personal information.

9. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected such information, we will take steps to delete it.

10. International Data Transfers

Although we operate within the UK, some of our service providers may store or process data in other countries. We ensure appropriate safeguards are in place for any international data transfers, in line with UK data protection law.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, or technology. The updated policy will be posted on our website with a new effective date. Continued use of our services indicates acceptance of the updated terms.